Personal information we collect

The information we collect depends on how you interact with coolcontacts. It may include:

• Contact and account information, such as your name, email address, telephone number, billing and shipping addresses, account details, and saved preferences.
• Order and transaction information, such as products ordered, order history, shipping details, transaction status, refunds, returns, and information needed to verify or support an order.
• Payment-related information. Payment processors and digital-wallet providers process the payment credentials needed to authorize a transaction. We receive the transaction and order information needed to complete and support the purchase.
• Communications and content you submit, such as contact-form messages, customer-service correspondence, product reviews, photographs, or other information you choose to send us.
• Device and usage information, such as IP address, browser and device information, pages viewed, referring pages, approximate location derived from technical information, cookie identifiers, and site-interaction data.
• Marketing preferences, including whether you have chosen to receive or stop receiving promotional communications.

We aim to limit collection to information that is reasonably necessary for the purposes described in this policy or otherwise identified when the information is collected.

How we use personal information

We may use personal information to:

• process, verify, fulfil, ship, refund, and support orders;
• provide customer service and respond to questions, requests, reviews, or complaints;
• create and administer customer accounts, carts, wish lists, and storefront preferences;
• operate, maintain, secure, troubleshoot, and improve coolcontacts.ca;
• detect or prevent fraud, misuse, security incidents, or unauthorized transactions;
• measure site performance and understand how customers use the store;
• send promotional communications where you have consented or where otherwise permitted by law;
• maintain appropriate business, tax, accounting, order, product-safety, and regulatory records; and
• comply with legal obligations and establish, exercise, or defend legal rights.

If we want to use personal information for a materially different purpose, we will identify that purpose and obtain any additional consent required by applicable law.

Cookies, analytics & third-party features

Cookies

coolcontacts.ca uses cookies and similar technologies to operate the storefront, remember preferences, maintain shopping-cart and session information, support checkout, and understand site usage. Some cookies are necessary for important store functions and disabling them may prevent parts of the site, including cart or checkout features, from working properly.

You can control or delete cookies through your browser settings. Your browser's help or privacy menu will explain the controls available to you.

Google Analytics

We use Google Analytics to help understand website traffic and how visitors use our pages. Analytics services may receive technical and usage information such as device, browser, interaction, and network information. Google's handling of information is governed by its own privacy practices.

You can learn more through Google's Privacy Policy and, if desired, use Google's Analytics opt-out tools.

Social media and external services

Links, sharing tools, embedded features, payment options, or other third-party services may allow the provider to receive information when you interact with its service. Your use of those services is also subject to the provider's own privacy policy and terms.

When we share personal information

We may disclose personal information to organizations that help us operate the store and provide the services you request, including:

• ecommerce hosting and technology providers;
• payment processors and digital-wallet providers;
• shipping carriers and fulfilment-related providers;
• email, communications, customer-service, analytics, fraud-prevention, and security providers;
• professional advisers such as accountants, insurers, or legal advisers where reasonably necessary; and
• government, regulatory, law-enforcement, or other parties where disclosure is required or permitted by applicable law.

We may also disclose information in connection with a proposed or completed business transaction, such as a sale, financing, reorganization, or transfer of all or part of the business, subject to applicable legal requirements.

Processing outside Canada

Some service providers may process or store personal information outside Canada, including in the United States. When information is processed in another country, it may be subject to that country's laws and may be accessible to courts, law-enforcement, or national-security authorities in accordance with those laws.

Your choices & privacy rights

Marketing communications

You can unsubscribe from promotional email using the unsubscribe option included in the message or by contacting us at info@coolcontacts.ca. You may still receive transactional or service communications that are necessary for an order, account, request, or other relationship with us.

Access and correction

Subject to applicable law and permitted exceptions, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before completing a privacy request.

Consent

Where we rely on consent, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide a product, service, or feature where the information is reasonably necessary for that purpose.

Security & retention

Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information under our control. coolcontacts.ca is served over HTTPS so information sent between your browser and the site is encrypted in transit. No website, transmission method, or storage system can be guaranteed to be completely secure.

Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide or support orders and services, and to meet legitimate legal, tax, accounting, fraud-prevention, product-safety, regulatory, and dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it as appropriate.

Questions, complaints & policy changes

Contact us about privacy

Questions, access or correction requests, withdrawal-of-consent requests, or privacy complaints can be directed to our Privacy Contact at info@coolcontacts.ca or through our Contact Us page. Please provide enough information for us to understand and respond to your request. We will handle privacy requests in accordance with applicable law.

Where the Personal Information Protection and Electronic Documents Act (PIPEDA) applies, you may also have the right to raise a concern with the Office of the Privacy Commissioner of Canada.

Third-party websites

coolcontacts.ca may link to websites or services operated by third parties. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The current version will be posted on this page with an updated date.